Shipping and Returns

Shipping

All UK bound items ordered before 2pm will be dispatched on the same weekday day using 48hr delivery from either Hermes or Royal Mail depending on your final destination. International shipments will be calculated individually depending on the final destination. 

 

Returns

Unwanted Toys/Items

Contact us directly about returns on info@trainyard.co.uk and please quote your order number. 

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging. Your return must be in a re-sellable condition.

All returns must be accompanied by a valid dispatch confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than our stated requirements above, we reserve the right to refuse redress.

Please send returned items to the following address. Your money will be refunded as soon as the item is received in a re-sellable condition.

Huboo Ref 7094, Unit 4 Vertex Park, Oakwood Drive, Emersons Green, Bristol, BS16 7LB

Faulty Item

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

Please return the faulty item to 27 Old Gloucester Rd, London, WC1N 3AX. We will also reimburse the cost of returning the item to us and send a replacement as soon as possible.